The short answer is - yes - and no. There are a number of watches and brands we wouldn't even touch: all Rolex watches manufactured after 2010; all modern IWC, JLC, Cartier, Panerai- the Richemont Group brands. Why? Because they refuse to supply parts so we are not interested in those watches - even when a repair is possible or an easy job to do. We also stay away from Breitling for the same reason.
However, we love jobs rejected by Rolex. If they reject your watch, or quote a ridiculous amount, or bundle one repair with another - trying to upsell - then you should contact us and we will be happy to see what can be done. Especially so with any vintage sports models.
We also do plenty repairs of vintage Omega watches - because we can still source parts for older models. Again, in most cases, the cutoff year is 2010.
The third group of repairs are lesser-known vintage pieces and pocket watches. The success rate is 80% or better. In general, our customers are serious collectors or watch owners who have their reasons why they would prefer to deal with independent watchmakers rather than Swiss brand services. Our charges are reasonable, but for those whose main concern is price, we suggest they take their business to our competitors.
A gold water damaged 18k Rolex rejected by Rolex due to custom diamond bezel. The restoration included movement, case and bezel restoration. Similar project on a 1980s Cartier, also rejected by Cartier. A water damaged Speedmaster. A number of vintage GMT Masters and Submariners from 1960-1980. A vintage Stowa and Cyma. And a Nomos with a winding issue which we managed to repair for just $150.
All repair quotes are free of charge.
For watch repairs in Sydney email firstname.lastname@example.org if you have any questions, call (02) 9232-0500, or visit our workshop in the Sydney CBD:
Nicholas Hacko Fine Watches: Suite 403, Level 4, 67 Castlereagh Street Sydney Monday to Thursday 11am-5pm, Friday 10am to 4pm.