There
is a big difference between retail business and manufacturing business.
In retail, only one in a hundred happy customers would take the care to
leave feedback. Why bother? A smooth transaction and the watch arriving
'as described' is expected. But when you are manufacturing a part for
an engineer, you can be assured that feedback is guaranteed. Typical
feedback is: "Part arrived, tested and fitted into assembly, works. Now,
we are redesigning, see attached drawing for changes." The engineer's
job is simply to keep improving, making it better and making it
(whatever that is) more efficient. For them, NH Micro is seen as a
crucial and valuable partner in a complex project which involves a
number of participants.
Apart from making watches, we offer our high-precision contract
manufacturing capabilities to companies that make satellites, in-space
propulsion systems, medical devices, optical and mechanical scientific
instruments, quantum computers. Smart people, on the cutting edge in
their field.
A couple of weeks ago, we delivered an assembly to the Institute for
Astronomy, Hawaii. IfA employs over 150 astronomers and support staff.
IfA astronomers perform research into Solar System objects, stars,
galaxies and cosmology. Our client was the department that builds
instrumentation for telescopes. The parts they had for us to manufacture
were extremely difficult, and presented a large technical challenge for
us to execute. Simply, the assembly that we were making is an
opto-mechanical filter, which was to work within the spectrum analysing
equipment of their telescope. Light from stars that had travelled across
the galaxy would hit the mirrors of the telescope, through fibre optic
cables and would pass through our device, before being recorded and
analysed in a computer. Small physical imperfections in the parts that
we were making would present large problems further down the chain, and
therefore the parts had to be held to incredibly tight tolerances!
Here is a drawing we can share with you:
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