This week we had a flurry of activity in our
Brookvale workshop. Our Kern Micro HD had it's first field-service
upgrade. It's difficult to describe how complex and engineered this
milling machine is, but I'll give it a shot. The Micro HD has at least 7
discrete, but interconnected systems. The control/software, kinematic
structure, pneumatics, hydraulics, tool changer, cooling circuit and
measurement systems. Each of these systems operate in harmony with each
other. They talk to each other, give feedback to each other, influence
how and when they need to be switched on, off or change. The easiest
analogy is the human body. Just like a person, the Micro HD has a
skeleton, nerves, a brain, muscles, a digestive system and so on.
This week, we did some major work on updating most of these systems, and
introducing new features. This happens very rarely for machines in the
field. The higher the complexity of these systems, the greater the risk
that an update or upgrade could degrade the stability of the system. So,
for most machines in the world, they never receive "upgrades". They
leave the factory in a stable condition, and you hope that nothing
changes in the life of the machine.
Because of this risk, we had to get the top guy at Kern to come and
install these options. Enter Alex Stauder, the Head of Applications at
Kern. With 23 years of experience (Kern is his first and only job!), he
has worked in nearly every department. From actually building the
machines, to building the software, to tweaking processes for customers.
Alex flew in from Germany to install and upgrade our machine, and there
was no better person to handle the task!
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