***Another happy customer***
A couple of weeks ago we had a visitor – a legal practitioner from the building across the road. He had heard about the rebelde pens and badly wanted to acquire one. He had a hard time hiding his excitement and an even harder time choosing between black or burgundy. Obviously it wasn't hard to close the deal, except for one minor detail: he was unable to produce $99 in cash, and he didn’t have his credit card handy.
“I’m going to fix you up tomorrow,” he said on his way out. We exchanged glances amongst us, and while I don’t allow store credit, I had no choice but to make an exception. Then he continued, “Actually, I’ll be away for a week, so I won’t be able to pay you tomorrow. However, please call me in a few days’ time to remind me in case I forget.”
The week passed quickly, but before we could send that reminder notice, he appeared again. “I just love the rebelde pen, and I would like to buy one more." While my policy was strictly one pen per customer, I made yet another exception. This time, however, I boldly asked that he pay for both pens without any delay. “Well, since I’m buying in bulk, I should expect a wholesale price, shouldn’t I?”
I pretended that I didn’t hear that insult and he mistook my kindness for weakness.
“Send me the bill,” were his last words and in a split second he left the office. Needless to say, I was pissed. This is simply not how I do business. Another week passed. It was now obvious to everyone in the office that two rebelde pens will most likely be written off as unrecovered debt. However, I did try one more time.
I sent my assistant to personally hand deliver a note to our neighbour, instructing him not to leave his office until he got paid. The note reads:
"I beg you sir to settle your account so I can pay my workers who laboured hard this week. (They have bills to pay and I am worried they may quit if unable to feed themselves.) Thank you kindly, Nick. Thank you again. = only $198"
However, he returned empty handed. While the note was read aloud, it produced nothing but light laughter. “Boy, I’m on my way out,” said the ‘customer’. He disappeared like a ghost behind the lift doors. To be continued...