Wednesday, January 15, 2020

Happy to serve you....


A common small business mistake: the assumption that both existing and potential customers are fully aware of the range of products and services available to them.

If your customers keep asking: “So what do you do, or specialise in?” then something is fundamentally misaligned, and both parties are losing out on revenue, time, resources and mutual appreciation.


Here is a (not so) short list of 'things' we can do for you:


1. We repair watches.

Our speciality is the restoration of vintage Rolex and Omega watches, particularly watches which are rejected by their makers as 'too old to be repaired'. Most vintage watches are repairable.

2. We offer a free assessment and free quotes.

We are always happy to discuss whether your timepiece is worth repairing. We always see a restoration project as a partnership. We invest our time, you invest your money. The end result should be satisfying for both parties. The first step is to assess your watch thoroughly, and we do so free of charge.

3. We repair pocket watches.

This might come as a surprise, but pocket watches are actually more time consuming to repair than wristwatches for a simple reason, the majority of pocket watches brought in for service are 100 years old! Unlike with wristwatches, pocket watch parts are hard to source and often the only solution if for them to be handmade.

4. Insurance valuations are our speciality.

Every day thousands of watches are stolen and only a tiny percentage are recovered and reunited with owners. A jewellery safe is not enough protection from theft; it is the watertight insurance policy that will cover your loss. In order to obtain cover, your insurer would expect you to provide and insurance valuation document - and this is where we come in! We charge between $100 - $200 per watch, depending on the amount of research required to quote a price. In most instances, we can provide a valuation on the same day that you come in.

5. We sell second-hand watches!

"Well that's quite obvious!" you might say. What is less obvious is that other than what we stock online,  we can also source a particular model that you might be looking for. You can find the entire inventory here: http://clockmaker.com.au/wfs1.html

6. We buy watches!

Considering selling a single piece or an entire collection? Happy to make you an offer for the lot! We offer quick, confidential, hassle-free settlement.

7. We sell premium quality, Swiss watchmakers tools

We are authorised dealers for Bergeon, AF, and Asco Switzerland. Whilst our range is rather modest, our loupes, screwdrivers, and tweezers are the best that money can buy- suitable for both professionals and enthusiasts. (https://shop.clockmaker.com.au/)

8. Need a clock gear? Give us a call

We can create one off, custom-made clock gears from 5mm in diameter, up to 300mm, and any module! Obviously, gear cutting services are for clock restorers. We are also setup for small scale high precision CNC milling, turning, EDM wire cutting, polishing, gear hobbing. When we don't make watch parts, we make other super cool bits for other makers.

9. We offer watch-making classes to people of all ages

During the winter months, we open up our doors, and offer watchmaking classes in our workshop. With a passion that is as intricate as watches, it is always a pleasure to share our excitement. We can teach you how to pull a watch a part, to see what makes it tick (and tock) - and if you have patience and dedication, we'll guide you through assembly process. A true life changing experience!

10. We have a Premium newsletter

The title says it all. A service offered to crazy watch collectors, who wish to be informed first about any new arrivals for a $99 per year subscription fee. (http://clockmaker.com.au/premium.html)

11. Almost forgot!

Yes! We also make our own watches.                         

No comments: